Order Modifications
To ensure a smooth transaction, please review your order details thoroughly, including size, design, and quantity, before finalizing your purchase. We regret that we cannot accommodate exchanges for errors in these selections. However, within 24 hours of placing your order, you may cancel it and proceed with a new order that reflects the correct specifications. Our dedicated support team is available to assist you with any order-related queries.
Order Cancellations
Cancellation Window: Within 24 hours of placing the order You may cancel your order within 24 hours of placement. Once the order enters processing beyond this timeframe, cancellation becomes impractical. A cancellation fee of 10% based on the total order value will be applied. To cancel an order, please contact us via email at [email protected].
Returns and Refunds
Eligibility: Within 30 days of delivery Returns are accepted within 30 days of delivery. After this period, the order is considered final, and refunds are not applicable. Returns and refunds are allowed under the following conditions: items arriving damaged or broken, products differing in design, size, or material from the original order, receipt of incorrect items, or significant deviations from the product description. Items ineligible for return or refund include those worn, washed, or altered; defective items not attributable to our oversight; items lacking original tags; and items with minor, repairable thread issues. Returned items must be in their original condition and packaging.
Requirements for Refund Claims
When filing a refund claim, please include a shipping label/receipt, proof of purchase, evidence of defects, and relevant communications such as email screenshots.
Return and Refund Process
Direct your inquiry to [email protected] along with the necessary documentation. We commit to responding within 2-3 business days regarding your eligibility. Follow provided instructions and dispatch the package only upon receipt of a confirmation email containing the return address. Please provide the carrier’s tracking number for returned items. Customers are responsible for return shipping costs.
Refund Processing Time
Refunds are typically processed within 2 business days of receiving the return. Upon confirmation of receipt via email, a full refund will be issued, including original shipping costs. If delays exceed 10-15 days, we recommend contacting your bank or credit card company. For queries about delayed refunds, contact us at [email protected].
Important Information
Our return policy remains effective for 30 days from the delivery date. Items may be returned or exchanged within this timeframe, with customers bearing shipping expenses. We are not liable for damages or losses during return shipping. Please handle ineligible requests or lost returns independently. Before initiating a return, consult our Support Team for guidance.
Contact Information
- Address: 700 E Jefferson Blvd, Los Angeles, CA 90011United States
- Phone: +1 213-625-2500
- Email: [email protected]